What We Do

As Coaches, rather than Consultants, our methods works best when it involves you, your staff, other associates, stakeholders, and the community in collaborative decision-making. Coaching is integral to professional development and a focus on holistic visitor engagement. We can be involved with you for Longer Term Projects or spending a couple of hours to a full day on Shorter Term Projects.


With Longer Term Projects…

Together we can review your Mission & Outcomes to ensure the visitor takeaways are aligned with the actual visitor experiences and your vision for success.

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Are there plans for new infrastructure or renovation of existing facilities? We’ll work with you to design an experiential blueprint or interpretive plan for visitor engagement.

We can help maximize visitor journey (Pre-During-Post) by working with you to set up and effective visitor flow from site approach, to on-site visit, to departure, and suggesting ways to build anticipation & maximize impact.

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Devising strong interpretive invitations with an inclusive atmosphere is where we excel. Together we can assess and enhance the entrance, welcome and visitor orientation.

And, of course, if you would like to develop a complete Visitor Experience Interpretive Plan that is your plan, not ours, we can offer an effective planning process and provide feedback for site experience strategies that highlight the uniqueness of your site.


We can help you with Shorter Term & Specific Projects…

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If you think you need a more appealing Welcome and a less confusing Orientation, together we can create ways the visitors will have a sense of belonging and feeling cared for, and make sure outcomes and options are clear from the beginning of the visitor journey.

Together we’ll help you build an arc of anticipation and stage a gateway experience that can improve the Pre-visit, Arrival, and Entrance Experience for the visitors

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Perhaps you are in need of some constructive feedback on a trail or exhibit. Together we’ll re-imagine & improve the active doing experiences & engage the visitor’s Head, Heart, Hands, & Hunger.

 

Maybe you would like for your retail and food experiences to have a stronger interpretive presence. Together we can generate ideas of integrating these areas into the site’s Mission.

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We can offer our unique coaching style and interpretive planning process to work with you to design an effective Exit Experience with reflective activities and visitor return strategies.

If you are looking for that all important Community Involvement and Support, together we’ll devise ways to enhance community engagement.

 

If you are interested in working on any ideas with EID whether they are Long or Short Term projects, please contact Bill Reynolds by email at bill.reynolds@eidcoaching.com. He will be happy to discuss with you how we might help and discuss the various ways we can be involved.