At EID we think one of the most important interactions with the visitor is the Welcome. That is why we decided to focus on the Welcome Experience for our first two webinars. However, we need to apologize for the delay in getting these two sessions on “Sharing Great Ways to Greet the Guests” up and running. There were a few technical glitches that came up that you, as the viewer, should be aware of.
On the Part 1 webinar we discovered a “hole” in the upper right corner of the recording that revealed the Zoom code behind the screen. Our tech person, Nate Byerley, found a way to patch the hole with a picture of our EID logo. The audio is not affected but at times the PowerPoint slides do get obscured.
The focus of this first Welcome Webinar is the arrival sequence, the parking lot and entrances, with examples and analysis of first impressions, inclusivity, comfort, engagement, humor, and accessibility. In addition, staff from the Raven Run Nature Sanctuary in Lexington/Fayette County, Kentucky will present a mini-case study of their entrance with feedback from EID and participants.
If you prefer to view this first webinar in smaller segments at your leisure here is the link you can use: https://youtu.be/yLQxZFRi3FU
During the second webinar Bill and Mike take a deep dive into components of the Pre-Arrival, Arrival and Welcome sequence. There is emphasis on building anticipation, creating a mood, and setting the stage for visitors. Different techniques to orient the visitors are discussed so they know where they are and where they can go. This session also responds to participants’ entrances and welcome concerns and presents examples on employing humor and a “whiff of mission” in the Welcome sequence to encourage greater focus on the site’s outcomes and mission.
A couple of times we forgot to just use the speaker view on the recording so the pictures of the participants may block some of the PowerPoint text. Sorry about that and we will do better next time. Here is the link if you would like to download the session: https://youtu.be/XcofjZZZAjk
If you would like to explore some new ideas about the Welcome Sequence at your preservation, collection or historic recognition site please contact us at contact@eidcoaching.com and we would be happy to set up a meeting with you. Or if you have questions or comments about the webinars please send those along in an email or in the comment section below.
Thanks again for your patience and for your continued support of our work at EID. We will keep you posted about future webinar sessions.